FREE DELIVERY OVER RM200

Return & Exchange Policy

Do you accept returns & Defective Items ?
SOSOXA provides returns for all items, except Sale items (eg : Xmas codes and other special discount codes), accessories and specifically stated non-returnable items. Returns can only made one time per order number. Meaning that any order made with return credit cannot be returned the consequent time.

How do I return unsatisfactory item(s) & Defective Items ? 
Follow step by step

  1. Sample of template email for RETURN 

    Email subject : RETURN FORM
    ORDER NUMBER : 
    TRACKING NUMBER : ( Kindly provide tracking number of the return parcel )
    PRODUCT(s) NAME :
    REASONS : example ( Item does not fit / unsatisfactory item / Defective Items - attach photo(s) if possible / Incorrect item received )

  2. Fill it up and email to sosoxa.enquiry@gmail.com .

  3. Return your items to the us.
*All items must be shipped back within 5 working days (MALAYSIA) / 10 working days (OTHER COUNTRIES) upon item received.

*Please note that return parcels may take up to 3 working days to be processed.



I found a defect on my item but I've already washed it. What should I do?
We're unable to accept your return as it had been washed. Please check your item upon receipt.

I would like to request a refund in cash (in any condition). 
We apologize that we are unable to provide any refunds in cash

The size doesn't fit me. Can I change it to other size ?
Yes. Exchanges due to this reason will be charged a processing fee. We will return you in Store Credit after received your return parcel. All you need is just purchase an item(s) for the size that you want by using the Store Credit we returned.

The color look different from the website.
Color of products may varies due to studio lighting used and please allow 20% of color variation in real product as compared to actual products. It may appear darker or lighter. Exchanges due to this reason will be charged a processing fee.

Return Terms & Conditions :

Return Reasons

Unsatisfactory Items

Defective Items

Descriptions

  • Item does not fit
  • Do not like the item
  • Quality not up to expectation
  • Defective item (don't want to exchange for a brand new piece)
  • Item torn
  • Item big stained 
  • Incorrect item  

*Proof of defect must be verified by SOSOXA Return to be eligible

Return Shipping costs

Borne by Buyer

Reimburse by SOSOXA in terms of Store Credit

Exchange Shipping costs

-

Borne by SOSOXA

Initial Shipping costs (FREE SHIPPING provided for your order)

Borne by Buyer

Borne by  SOSOXA

Buyer receives

Return Store Credit (NO CASH REFUND) = Item price - Initial Shipping Costs

SOSOXA will send a brand new exact piece to buyer once the defective / incorrect item is received.

Fully refund in Store credit if the item is no longer in stock.

*Initial Shipping costs of RM6 (RM10 for East Malaysia), USD 3 (International) will be charged for each return item. For example, if the returned item costs USD35 you will receive a store credit of USD32.

*Sales items may have slight defects / color discrepancies / measurements discrepancy and are strictly not returnable. 

  • All Item(s) must be returned in original condition(unaltered, unworn, unwashed and with tags intact)
  • Not applicable for Sale items, accessories and specifically stated non-returnable items.
  • All items must be shipped back within 5 working days ( MALAYSIA ) / 10 working days ( OUTSIDE MALAYSIA) upon item received.
  • Buyers hold full responsibility until the parcel reach us. 
  • We recommend using courier services with tracking numbers so as to minimize the risk of loss parcel.
  • We only refund in credit term. No cash refund(s) are allowed. 
  • All return/exchange request will be processed within 3 working days upon receipt of returned items.
  • Return won't be accept if we do not receive RETURN FORM's email.
  • All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited.