a. Our working days are Mondays to Fridays, excluding weekends and public holidays.
b. For all sales enquiry, kindly email us at firstname.lastname@example.org with your order number.
c. All transactions (emails and payment verifications) will be attended to within 1-2 working days.
d. Please refrain from sending us multiple emails within 2 working days if you do not receive a reply. This will mean your email is pushed further up and it will take us even longer to get back to you. Rest assured we will get back to you as soon as possible.
a. Kindly ensure you have selected the correct item(s) in the correct colors / sizes before checking out. SOSOXA will not be able to amend orders once they have been confirmed and will not be held liable in the event the wrong colors / sizes are selected, or if duplicate orders are placed.
b. Kindly ensure the full and correct address is stated, including your mobile number. Orders with incomplete / incorrect information may result in delayed delivery. A re-delivery fee will apply if parcel is returned.
c. Please note that by adding item(s) into your cart, it does not signify you have successfully purchased the item(s). Item(s) is only secured upon submission of payment.
d. We only accept Payment via iPay88 Online Payment Gateway and Bank Transfer. For more information on payment, please refer to HERE
e. All prices are final upon payment checkout. Refunds will strictly not be allowed in the event item purchased is available on sale thereafter.
SOSOXA reserves the right to accept or reject any order(s) without prior notice for reasons such as:
- Product ordered is no longer available in stock
- Payment is not completed and notified to us within 24 hours from the issue of the order invoice
- We are unable to obtain authorisation of payment
and/or if we suspect any fraudulent activity
a. Pre orders are opened for sold out items and are usually available during the stipulated timeframe only.
b. Arrival time for different items differs and are usually stated under the individual items.
c. We apologise that there may be delayed or cancelled preorders due to unforeseen circumstances such as delayed shipment, lack of fabric, insufficient stocks arrived etc. For delayed/ cancelled backorders, cancellations of orders are not applicable. A Store Credit with no expiry will be issued accordingly. There will strictly not be any cash refunds.
d. You can decide to ship together or separately when checkout if your order consists of both in-stock & preorder item(s).
e. Do kindly refer to the item link for preorder updates. No emails will be sent for such updates unless otherwise stated.
a. Orders will be shipped out within 1-2 working days (unless otherwise stated / under PREORDER ) upon payment verification.
b. Mailing days include weekdays only, excluding weekends and public holidays.
c. All orders are shipped out according to order number, we do not combine orders.
d. For all international orders, any customs or import duties charged once the parcel reaches its destination country (if any) must be paid for by the recipient of the parcel.
e. All shipping charges will be calculated automatically when your check out based on weight & your shipping country.
f. Your products are under the responsibility of our third party postal service providers and we shall not be responsible for lost parcel in post if proof of postage is supplied.
g. For more information on shipping, please refer to HERE
DISCOUNT CODES/ VOUCHERS
a. If you have a discount code, please ensure to input the code before checking out for discount to be valid. No refunds will be made for orders where discount codes are not entered at point of purchase.
b. Discount codes may or may not come with an expiry date. This will be informed accordingly.
c. Discount codes are strictly non-extensible.
d. Orders placed using discount codes are not applicable for exchange and returns.
MEASUREMENTS/ REPRESENTATION OF ITEMS
a. Measurements stated may vary 1cm-3cm as items are mass produced. In such cases, it will not be considered a defect and no exchanges will be carried out.
b. For printed items, please note placement of prints will differ for every piece due to cut of fabric.
c. Colours shown may have slight variance on different screens as different tech devices have different specifications. As such, colours may be portrayed with slight differences. This applies especially for brighter hues. Requests for exchange/ return due to such reason will be rejected.
d. For light coloured items, there may be slight small black dots which are not obvious. As this does not change the overall appearance of the item, it will not be considered a defect.
e. Items with slight imperfections (loose thread, slight dotted stains etc) which do not affect the overall appearance of the item will not be considered a defect.
a. Customers will be contacted via email should we receive any bounced parcels bearing their name.
b. Cost for re-delivery will be borne by the customer.
SOSOXA will bear the cost of re-delivery if it is deemed as an error on our part. Details regarding the re-delivery will be provided in the email sent to the customer.
SOSOXA reserves the right to deny any request to combine the bounced back parcels with any new orders.
d. Any unclaimed bounced back parcels after 30 days grace period will be forfeited.
RETURNS & EXCHANGE
a. We only refund in credit term. No cash refund(s) are allowed. Returns are applicable on regular priced orders only. This does not include accessories, lingerie products, all sale items and all other items stated under item description.
b. All Item(s) must be returned in original condition (unaltered, unworn, unwashed and with tags intact)
c. All items must be shipped back within 5 working days (MALAYSIA) / 10 working days (OTHER COUNTRIES) upon item received.
d. All returns which do not meet the above-mentioned criteria will be strictly declined and forfeited.
a. Store credits are issued by SOSOXA and can be used on any purchase.
b. To redeem your credits, please login your account and select "Store Credits" during check out. Your invoice will then reflect the payable amount after the deduction.
c. Store credits do not have an expiry date unless otherwise stated.
d. Store credits are strictly non-transferable.